Warranty

Coverage is item-specific

Warranty duration and coverage can differ by phone, accessory, part and repair service. The applicable warranty should be confirmed on the invoice, quotation or at the time of purchase/service.

Pre-owned phones

Coverage, when provided, applies to the specific unit and the terms given at sale. Battery health and cosmetic condition are recorded separately from functional warranty coverage.

Repairs

Warranty on a replacement part or repair, when applicable, depends on the part and service performed. New damage, liquid exposure, misuse or unrelated faults may not be covered.

How to request support

Bring or send the invoice/order details, device information and a description of the issue. Mr Mobiles may need to inspect the device before confirming a warranty remedy.

Important

The website does not create a fixed warranty period for every product. The warranty stated for the particular transaction is the one that applies.