Returns & Refunds

Before purchase

Please confirm the exact product, condition, included accessories, price and warranty terms before completing a purchase. Pre-owned devices are unit-specific.

Return requests

If you have a problem with a purchase, contact Mr Mobiles as soon as possible with the invoice and product details. Eligibility for a return, replacement or refund depends on the item, its condition, the issue reported and the terms confirmed at sale.

Inspection

Devices may need to be inspected before a return or refund decision. Physical damage, liquid damage, unauthorized repair, missing parts, altered identifiers or misuse can affect eligibility.

Accessories and sealed items

Return eligibility for accessories can depend on hygiene, packaging, activation status and condition. Please confirm the applicable terms at purchase.

Refund method

When a refund is approved, the method and processing details are confirmed with the customer. Nothing on this page limits rights that cannot lawfully be excluded.